Frequently Asked Questions

1. How long are shipping times?

Your products will ship within one to five days of you placing your order, and then take 10 to 30 days to reach your doorstep. Each product at Koleyova has an estimated delivery time that you can find in the product description.

Due to the actual situation of COVID-19, shipments can take longer than usual. Tracking is still available, but we are not able to commit to our regular shipment times.

2. What´s your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we´ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

3. Can I cancel my order?

Cancelations are possible if you do not receive your package within the time frame specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So, if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it or enjoy it.

4. What happens if I receive the wrong item?

If there´s an issue with your order – If it´s the wrong size, wrong color, defective, or otherwise not exactly what you wanted – then simply notify us, and we´ll give you a refund. You won´t be asked to ship the product back to us.

5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn´t get the exact product you expected, just let us know and we´ll get you a new one.

6. Are taxes included?

Our prices DO NOT include duties and taxes which may be assessed by local tax authority and will be charged directly to the receiver.

7. How do I know what is my size ring? 

Here is a table to help you identify your size, as well a guide of how to measure your finger.

8. Can I wear the jewelry in the water?

We strongly recommend that you take off your jewelry before showering, swimming, or working out. Getting the pieces wet can cause the different plating applied to fade over time and can reduce the lifespan of the jewelry.

*With all of our jewelry, please avoid chemicals, and anything containing alcohol to avoid burning the jewelry. This includes perfume and hand sanitizer.